Good luck! Things I tried: - Removed and cleaned one of the malfunctioning keys. Which I have yet to do, but Logitech said it could be 8 - 10 weeks before I get it back, so this makes this option almost nonviable or at least not a quick solution. The keyboard should come with comfortable design, allowing your fingers to dance on the keys even for hours. Logitech presents the K350, a full size keyboard for all-day comfort. It will not type the plus sign by holding either shift key and tapping the +/= key. @AlyssaPandora @AdamPandora Logitech says it's your issue, and they're much older than you so I believe them. Again, sorry for any inconvenience this has caused. I am suddenly having issues with the function keys and macros. We'd love to keep the conversation going directly with the Support Team. If you haven't yet already, I recommend installing the new app - you can find steps on how to install here. I liked it when it was tiny and worked, and you should implement a toolbar control with aero-type pop up when the song changes like the old WMP player toolbar so I don't have to have the app open at all. Logitech® Wireless Keyboard K350 4. Still no luck on getting the media keys working. The first thing I'll usually do is see if the media keys run on other apps (for example, Windows Media Player). It's your software, tell me how to return to a previous version. Purchased K350 Wireless keyboard - The /divide key *key, -key and + key on right hand side of keyboard will not work UNLESS you hold down the shift key.... Do not want to hold down shift key… some of the built-in function keys are no longer working correctly or work sporadically (i.e. mouse and media keys work but letters wont! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I tried a Microsoft keyboard with the same result, and I know you're not crazy enough to imply that Logi and MS both made changes at the exact second your app devolved into this messy new version that both of them don't work. Plus I still find it weird that the media keys are working fine with the Spotify App and with Youtube and they USED to work with Pandora before the update a few months back... Again, thanks for the response, just wish the app hadn't been updated...any way to roll it back?? I ran any software update for the Logitech keyboard. Pandora and the Music Genome Project are registered trademarks of Pandora Media, LLC. Hi ,Thanks for reaching out and sorry to hear about your experience with the K350 keyboard. easy fix. I understand that things are not normal and response times are delayed due what I assume are staffing issues. Thanks for your feedback, it helps us improve the site. You can follow the question or vote as helpful, but you cannot reply to this thread. The other day I added this to the players.ini file in the following location on my computer: AmazonMusic=key,Amazon Music.exe,Amazon Music,xxx,xxx,&0xB3,&0xB3,&0xB2,&0xB1,&0xB0,0,1,Amazon Music. Keeping the right "Shift" key pressed type the first letter; Release the right "Shift" key and type the second letter. Problem's still there? The first thing I'll usually do is see if the media keys run on other apps (for example, Windows Media Player). I'm having the same issue. The problem appeared to be a hardware issue. The interface alone isn't great and switching between stations just isn't as smooth. ... but unfortunately the buttons stopped working a month or so ago and I don't know why, or how to fix it. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.Regards,Noble. I really need the media keys to work as people are in and out of my office and it would be nice to pause the music and not just mute the computer. Microsoft global customer service number. Mouse performs well, but the keyboard often responds poorly: non responsive, or drops characters, or just stops working for a short while (which of course feels like forever). Does not appear to be an issue with the keyboard software, but rather with the Windows 10 UWP app. The rest of the keys work without any problems. If they're not working on any of them, then it's likely due to a Windows update that broke the Logitech software. But using the app itself is just "glitchy". Firstly turn keyboard off.. now remove usb receiver from the pc usb port. Press the right "Shift" key and hold it. Unfortunately, this wouldn't be an issue that we would need to fix on our end, as this appears to be related to Logitech keyboard settings, specifically. I completely understand how frustrating this must be. Thanks for being a part of the community! Instead, you will need to contact Logitech support directly if you need further assistance with the functionality of their device. Logitech Media Keys / Buttons Stopped Working With Pandora One Microsoft 10 App, Re: Logitech Media Keys / Buttons Stopped Working With Pandora One Microsoft 10 App. The Logitech Support site for the K350 has several FAQs that may help (including ones with "not working" and "loses connection" in the titles) but the links aren't working for me right now. Use the ARROW keys to locate any keyboard controlling software, press TAB to locate Remove, and then press ENTER. In the 3. Right-click on Logitech keyboard device name and select Uninstall on the context menu. There are other K350 keyboards in production at my organization and none are having these issues. Actually the keys work fine with all other media apps including (but not limited to) that weird Groove music thing, Windows Media Player, Spotify, etc, so the issue well and truly is with Pandora. I used the keypad to type that + sign. 4. How do I install the old version of the app before you broke it, and what is your timeline for fixing this issue? Suddenly some keys stopped working. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary and for the past year they have worked perfectly with the Pandora App. I have the Pandora One app running on my Windows 10 system. Learn More. In the list of programs, use the ARROW keys to select Programs and Features, and then press ENTER. Receiving no response for an extended time, I purchased another K350 keyboard and the problem was fixed.I have disposed of the problematic one. I have tried the following solution from this post "Fix: You must do all of these at the same time. DISCLAIMER: I am a regular user and not employed by or affiliated with Pandora. The Logitech Support site for the K350 has several FAQs that may help (including ones with "not working" and "loses connection" in the titles) but the links aren't working for me right now. When that happens I will usually just download and install the latest "Logitech Options" software and it clears everything up. I've uninstalled the Pandora Windows 10 App and then reinstalled it. The last OS upgrade was 2/12/20 and issues started only a few days ago. What am I paying for if I can't even control my music from an external keyboard? I am having the same issue. 7. The battery level of the keyboard is reported automatically by recent desktop environments and even additional devices can be paired with the Unifying receiver using a software called Solaar.. Follow these steps: 1) Go to Device Manager. Microsoft Employee and that the phone number is an technical support services. It's just not as fast and seemless as the old app. @tucuxia I can confirm that the information @AlyssaPandora provided is correct - this is not something Pandora will need to push out a fix for. Follow the process below to reconnect your keyboard. Check the following link and see if you can get to those articles: Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary I am running a custom Enterprise image of Windows 10 OS build 17763.1158. I would recommend contacting their support team for any recommendations regarding your keyboard, as this may be something that needs to be investigated on their end.
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